Bristol Water

August 2, 2019 Jenn Petersen

Giving control center staff clear visibility of a complex water supply system

Bristol, UK


Bristol Water has bold ambitions to deliver excellent customer experiences and remain the most trusted utility in the UK. That’s a big challenge when more than 1.2 million people depend on reliable water supply. Monitoring over half a million sources, 4100 miles of mains, 164 pumping stations and 150 reservoirs is no easy task with systems that had grown piecemeal over more than 20 years. The control center was cluttered and inefficient, with operators working on 20 separate displays.

Bristol Water wanted to improve visibility and monitoring efficiency so staff could make better decisions for controlling operations more efficiently, maximizing their assets and maintaining security. Alarm systems receive alerts from real-time SCADA data and a GIS system, but the company recognized that cutting-edge display and collaboration technology would be required to make and share critical decisions about that data. Bristol Water also wanted to improve working conditions for monitoring staff.

Real-time data and enhanced display systems keep Bristol’s water flowing efficiently.


To improve the control room environment and give operators greater visibility and situational awareness, Electrosonic designed and installed a video wall, large format display and customized workstations for the operators. The displays are integrated with an alarm monitoring system linked to SCADA data. The solution was designed around the operators’ workflow and takes account of ergonomic factors that are essential in stressful control room environments.


Bristol Water now has an efficient, scalable control center that enables it to maintain reliable supplies to a growing population and comply with increasingly stringent regulations on supply efficiency and customer service standards. Improved situational awareness and collaboration facilities enable the team to respond more effectively to incidents or supply conditions related to extreme weather. It’s on track to maintain its position as Britain’s most trusted utility.

"The new display installation helps to provide improved monitoring of the Bristol Water network, and gives the monitoring staff much improved and more efficient working conditions. It is a good example of how Electrosonic and NEC can work closely with a customer to ensure a control room display system meets actual user requirements in an economical and practical way." - NEC Case study

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